How to confirm a payment request is really from us
Invoice and banking details are a common target for impersonation across every trade. These are the rules we work by, so you always have a way to check.
If something has already been sent: call your bank straight away, then call us on (551) 655-4645. Fast reporting is what makes a payment recoverable.
What we collect
Only what you choose to send us.
- The quote form. Your name, phone number, email address, company, the type of space, how often you need service, and anything you write in the notes.
- Calls, texts and email. Whatever you tell us while we are arranging a walkthrough or a job.
- Work records. The building, the service, the dates and the invoices, kept as part of running the account.
We do not run advertising trackers on this site, and we do not build profiles of the people who visit it.
Please do not send building access details here
Keys, alarm codes, lock box combinations and door codes are arranged directly with John and are never collected through this website or by email.
What we do with it
- Reply to you, arrange a walkthrough, and put together an estimate.
- Schedule and carry out the work, and invoice for it.
- Keep the records a business is required to keep, including for tax and insurance.
We do not sell your information, rent it, or share it for anyone else's marketing. We share it only with the people who help us run the business, such as an accountant or a payment provider, and only as far as the job requires. We also share it where the law requires us to.
Keeping it safe
Accounts that hold client information are protected with two step verification. Access to billing and banking is limited. Payment details are exchanged through a client's own accounts payable portal wherever one is available, so those details stay inside a system built for them rather than sitting in an inbox.
No business can promise a system is beyond reach. What we can promise is that we treat payment details as the sensitive thing they are, and that the rules at the top of this page hold every time.
Your choices
Ask us what we hold about you, ask us to correct it, or ask us to delete what we are not required to keep. Call (551) 655-4645 and we will take care of it.
This site is intended for businesses and property managers in New York and New Jersey. It is not directed at children.
Changes to this page
If the way we handle information changes, this page changes with it, and the date below is updated.
Last updated: September 2026